Returns & Exchanges
Right of withdrawal
You have the right to withdraw this contract within fourteen days, without explanation. The cancellation period is fourteen days from the date on which you or a third party named by you, who is not the carrier, has taken possession of the goods.
In order to exercise your right of withdrawal, you must notify us—Flora Miranda, Belpairestraat 20/5, 2600 Antwerp, Belgium, firstname.lastname@example.org, +32 484 104 883—by means of a clear statement (such as a letter sent by post or email) of your decision to withdraw from this contract.
In order to maintain the cancellation period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of the cancellation
If you withdraw from this contract, we shall reimburse you for any payments we have received from you, including shipping costs, without delay and at the latest within fourteen days from the date on which we received notice of your cancellation of this contract.
For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you. In no case will you be charged for these repayment fees. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days. You bear the immediate costs of returning the goods.
You are only required to pay for a possible loss in the value of the goods, if the damage of the nature, characteristics and functioning of the good is examined to be due to your handling.
Withdrawal from an order
If you wish to withdraw from an order, please write an email to email@example.com with the following information:
I hereby terminate the contract and withdraw from the purchase of following order:
Order ID: Date of order: Date of receipt: Name: Address: Date of withdrawal: